Operations & Customer Service Specialist - Bali

Join a dynamic team in Bali as an Operations & Customer Service Specialist, where your expertise will drive seamless, customer-centric operations and deliver exceptional value-added services. This role is perfect for a detail-oriented professional passionate about creating a memorable guest experience.

At Private Advertiser, you'll be part of a vibrant company that thrives on innovation and customer satisfaction. In this role, you'll manage daily operations, handle customer inquiries, and ensure smooth service delivery using tools like Salesforce and Zendesk. With a focus on continuous improvement, you'll work closely with cross-functional teams to enhance service quality and guest satisfaction.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and optimize daily operations to ensure efficient service delivery.
• Handle customer inquiries and complaints, providing timely and effective solutions.
• Coordinate with various departments to streamline processes and improve service quality.
• Monitor and analyze service performance metrics to identify areas for improvement.
• Train and mentor staff to enhance their service delivery skills.
• Utilize Salesforce and Zendesk to manage customer interactions and track service performance.
• Ensure compliance with company policies and industry regulations.
• Contribute to the development and implementation of new operational procedures and customer service initiatives.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum 3 years of experience in operations and customer service roles.
• Proven experience in managing customer interactions and resolving complaints.
• Strong knowledge of Salesforce and Zendesk.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Detail-oriented with a strong focus on quality and continuous improvement.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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